Contact Us

A personal question deserves a personal answer.

Choosing between two rings? Wondering about your size or a personal message? Reach us by email or website chat. Tell us the name of the piece you have in mind and we will help you take the next step.

For an existing order, include your order number and the email used at checkout.

Send us a message

THE AVRESKA EXPERIENCE

A beautiful choice. A little reassurance.

From your first question to your one-year warranty, our team is here by email and website chat.

Contact client care

01 Shipping & delivery

Estimated delivery is 5 days for pieces without personalization and 7 days for personalized pieces. Free US shipping applies to orders of $100 or more after discounts. Shipping charges for other orders are shown at checkout.

Ask about delivery

02 Returns & exchanges

Request a return within 14 days of delivery for a non-personalized piece. Personalized pieces are not eligible for change-of-mind returns. If anything is wrong with your order, contact us for help under our one-year warranty.

Read returns & exchanges

03 Finding your ring size

Choose your size from the options on the product page. If you are between sizes or unsure of the fit, ask us before ordering.

Get help with sizing

04 Your GRA moissanite report

Your chosen piece, its GRA moissanite report, and the signature AVRESKA presentation box.

05 Personalization & jewelry care

On eligible rings, enter your message in the personalization field. Please check spelling and dates before adding your piece to the bag.

Gently wipe your jewelry with a soft cloth and store pieces separately. Avoid harsh cleaning products. Follow the care instructions supplied with your piece.

06 Help with an order

When contacting us about an order, include your order number and the email used at checkout so we can locate it.